August 25, 2015
Hospitality & Gaming

Total Profit Optimization: It’s Time to Walk the Talk

For all the discussion about profit optimization in the hospitality industry, there’s been very little action. In fact, Info-Tech Research Group just released a 2015 study..

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September 18, 2014
Hospitality & Gaming

Rethink the Past to Maximize Your Hotel's Revenue Management Strategy

Let's take a short trip back in time, shall we? If you learned to ride a bicycle several decades ago when I did, your feet were probably inside your tennis shoes resting freely on..

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June 30, 2014
Hospitality & Gaming

We Saved $600 On A Cruise Vacation By Following This One Weird Trick

Did that title get your attention? I thought it might. My wife and I are headed on a Caribbean cruise next week. While I typically make vacation plans in advance of our departure..

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June 13, 2014
Hospitality & Gaming

The Science (and Art) of Performance Management

There's a well-known business adage that says "you can't manage what you don't measure." My follow-along question is, "if you don't measure it, how do you know you're improving?"

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January 20, 2014
Hospitality & Gaming

The Significance of Customer Valuation

A recent blog post by my colleague, Renaud Menard, highlighted the importance of Micro Segmentation, a term used by Rainmaker to describe a unique and dynamic approach to..

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September 27, 2013
Hospitality & Gaming

Social Media Matters in Hospitality

Over the last few years, we have seen a dramatic shift in how customers interact with business. Prior to social networking websites like Twitter, Facebook and LinkedIn, a customer..

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